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Active Level 2
After update in j8 face unlock not working 
5 Comments
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Active Level 6
Restart your device...As I also faced the same...
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Active Level 6
When you select face recognition from settings, what does it show?Is it showing face unlock not supported?
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Active Level 1
i also faced this problem just restart your device it will be alright
its just showing you that couldn't open camera am i right or not?
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Active Level 2
yes you are right
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Hi there,

 

Please perform the following steps to resolve the issue:

1- Kindly delete all registered face lock and re-register the face lock.

2- Ensure that you are in a well-lit area and that the camera lens is clean while registering.
3- Ensure your image is not blurry for better match results.

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

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