device is official but says modified

[matte42]

my galaxy j7 prime is official but says it's modified.. can someone help me with this

[Techie87]

Your phone is rooted....

[matte42]

I see it from Samsung health but I haven't rooted it.. I test with supersu app and shows not rooted

[matte42]

check

[sgrkoirala]

your knox is tripped thus you cant access these apps

[Selfishstar]

I have Samsung j7 prime.i have encrypt my memory card.but now i reset my mobile..
So can you help me to decrypt my memory card

[admin_]

We apologize for the inconvenience caused. We would suggest you to visit nearby Samsung Service Center so service engineer will examine your device physically. Please find service center details in the link provided http://www.samsung.com/in/support/servicelocation/ Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[sanjumondal]

turn on safe mode