Original topic:

continously getting ads and notification

(Topic created on: 05-31-2018 10:56 PM)
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Beginner Level 2
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Galaxy J
hi all I am using galaxy j7 prime for the last 4 days when I unlock my phone I automatically get notification and lots of ads some ads says that your phone is affected by virus it happens on all browser please help me
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harriya
Active Level 7
Galaxy J
https://youtu.be/E1UwBI2UJWc watch this video ..this will help you...
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saimanepally
Active Level 9
Galaxy J
uninstall third-party apps in your phone.....
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admin_
Expert Level 5
Galaxy J
We apologize for the Ads issue facing in the device. The issue you are facing may be due to the third party application, so we suggest you to check your device in safe mode. If the issue is fixed in safe mode then you need to check by uninstalling the third party applications. You need to also check the follow settings from settings>>Google>>Ads>>Opt out of Ads personalisation>>Disable.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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