10-03-2020 09:10 PM in
Solved! Go to Solution.
10-05-2020 10:21 AM in
Hi mbuso
Please perform the following troubleshooting to resolve the issue you are facing:
1. Reset Camera settings: Open camera app>> settings>> reset settings.
2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Camera >> Storage>> Clear Cache.
3. Then please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however keep holding the buttons for a few more seconds.
