Deepk457
Beginner Level 2
Options
Galaxy J
my camera did not  work  properly  bcz focus  can't  work properly  ...nearly pic can't  focus properly 
4 Comments
enlightened
Expert Level 5
Options
Galaxy J
please specify
0 Likes
Narayanmk
Expert Level 5
Options
Galaxy J
clear concept.
0 Likes
cs_member9
Active Level 7
Options
Galaxy J

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

To enhance the device performance kindly follow the below mentioned steps:

 

1) Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
2) Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 

We would request you to kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
clmehta
Beginner Level 2
Options
Galaxy J
camera is not working properly, photo is not comming clean , document photo is comming blure
0 Likes