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04-01-2020 08:12 PM in
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04-01-2020 08:19 PM in
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04-02-2020 11:04 AM in
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04-14-2020 02:18 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
To enhance the device performance kindly follow the below mentioned steps:
1) Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
2) Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.
We would request you to kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-12-2020 01:05 PM in
Galaxy J