Original topic:

button not working

(Topic created on: 08-29-2018 07:09 AM)
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mfabs
Active Level 1
Options
Galaxy J
What the back did you provide during the August security patch for j7 max.. whenever I the permission dialog opens. I am unable to press allow only deny buttin can be pressed. please provide me a solution
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4 Comments
Galaxy J
#ImranKhan
Restart Your Phone Problem Solve Okey Good Bye Good Night
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mfabs
Active Level 1
Galaxy J
thank you bro. but I even reset the settings but the problem persists
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Galaxy J
#ImranKhanSM
Going & Fectory Reset Your Devies
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!


Hope your issue got resolved if not then to resolve the issue kindly follow the given below step:-


- Reset the device:- Settings > General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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