Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Navigate to Settings >> Apps >> Press on More >> Reset App Preferences. 2) Run your device in Safe Mode (restart the device and press & hold the volume down key when Samsung Logo appears) to check the issue. 3) Keep updating your device whenever available. 4) Take full data back up & Reset the device. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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