What can I do please help! Is it service issue or hardware problem?
2. Go to setting>Apps>menu>show system apps>search Bluetooth > Storage>clear cache and clear data
3. Check whether software is up to date.
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Samsung Customer Support