bluetooth problem

[maaruti12]

Bluetooth does not working. When I click for switch on bluetooth it is not going to on. 

What can I do please help!  Is it service issue or hardware problem?

[pgshankar]

1.Try restarting the phone.
2. Go to setting>Apps>menu>show system apps>search Bluetooth > Storage>clear cache and clear data
3. Check whether software is up to date.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support