bluetooth not working

[Ram404]

Bluetooth not enabled on my device and reset the networksetting as well but not luck

[Anonymous]

cheak bluetooth version of compatible model

[Ram404]

how to check version

[Anonymous]

go to app settings then cheak it ..and cheak that bluetooth device also ...if version varies then it will not connected...now a days bluetooth version is 5.0 ....if you want to connect with older one like 3.0 or 4.0 then it will not connect may be

[Ram404]

4.2

[Ram404]

so how we upgrade then to 5.0

[ShahidBD]

Perform "Interactive checks" on "Bluetooth" first, through Samsung Members app. It's an official means of hardware checking.

To do that, go to Samsung Member's homepage and follow the screenshots below...

If it looks OK after checking then go to device Settings > Apps then click on vertical "3 dots" right sided above then tap on "Show system apps" and find out "Bluetooth" app from search box then tap on "Bluetooth" then go to "Storage" then perform "Clear catch" and "Clear data" and then try. Screenshots below...

Even if it doesn't work then perform a factory reset on your device. Even not, go to the Samsung authorised service centre.

[ShahidBD]

More screenshots below...

[ShahidBD]

More screenshots below...