Beginner Level 2
Bluetooth even not open aslo 
Kindly solve the problem asap
4 Comments
Expert Level 5
try these steps one by one

1. Unpair all Bluetooth devices which were connected earlier

Again turn on Bluetooth> Scan> Tap on the Bluetooth device

 2. Please follow these instructions here > Settings > Apps > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data.


3. Reset network settings >Settings>General Management>Reset >Reset network settings)
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already done above mention steps!
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which bluetooth device you used?
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Active Level 9

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve Bluetooth issue kindly follow the given below step:-


- Check Reset app preferences:- Settings > Apps > More option or Tap three dots > Reset App Preferences.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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