Original topic:

battery draining issues on j7 Prime

(Topic created on: 08-09-2018 03:33 PM)
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sba
Active Level 4
Options
Galaxy J
after 48 MB update I experience very dangerous battery draining issue on my j7 Prime I just full charging my phone and I switch off my phone after 10 minute I restart my phone I see my battery status is showing 87% just 10 minute don't use my phone not at all but battery draining so fast Samsung please fix this problem after next update you are also facing same problem please comment27742084-cefe-486c-9bb9-9900e59e0f21.jpg
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4 Comments
abhishek31195
Active Level 1
Galaxy J
There is no any issue like this..
I am also using J7 prime.
You should change your battery soon...
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Shubhamk
Beginner Level 2
Galaxy J
after 48 MB update I experience very dangerous battery draining issue on my j7 Prime I just full charging my phone and I switch off my phone after 10 minute I restart my phone I see my battery status is showing 87% just 10 minute don't use my phone not at all but battery draining so fast Samsung please fix this problem after next update you are also facing same problem please comment
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harriya
Active Level 7
Galaxy J
Solution1:-uninstall (clear data first,then uninstall)and force stop(clear cache first then force stop) all unused and unusual apps,use device maintainence - clear caches data, clean RAM, optimizing battery by putting apps sleep, force stop or disable unused useless preloaded apps...samsung apps,Microsoft apps and Google apps like chrome,uc browser as it consumes more Ram and background data which results in heavy battery drain ,instead use browser, browser will take less Ram..(eg..via browser under 500KB)..clear or delete useless ,empty folders or duplicate folders in file manager... don't install apps from other stores ,unknown sources and sites, it will cause your phone damage ..if you install these apps then uninstall it.....Solution2:- change your data cable(Apply 2 or 3 Am charger cable)...put your mobile charging above 20%..don't overcharge your phone.......
do all these things before charging for best results....apne phone ko update maat karo jab aapka phone thik chal raha h to... update karne se phele 1 mahina ruko or dekho logo ke reviews update ke bare me agar thik hai to.... phir update karo...nonstop phone use karne se bhi problem aati hai isliye phone ko abhi 2 se 3 din minimum use karo....jab phone istemal nahi karte ho(raat me) to flight mode on kiya karo.. sath hi sath speaker volume sabhi cheeze band kardo ..isse battery kharch bilkul bhi nahi hogi.....
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admin_
Expert Level 5
Galaxy J
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1101689. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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