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Galaxy Jbecause of use of back cover
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05-01-2020 06:26 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "battery drainage issue" kindly follow the given below steps:
1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.
For more information on "battery drainage" please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support