• During the initial setup after purchase or when restoring data • Intensive Camera use • Using apps that require more power or using apps for extended periods • While multitasking (or, when running many apps in the background) • Exposed to Extreme Heat • Blocked Ventilation • Poor Signal Strength • Charging the battery with a damaged USB cable • Device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead.
Ways to Cool Your Phone and Keep It Efficient
• Keep the device updated with the latest software.
• Remove the phone’s case
• Move it from direct sunlight
• Reduce the display brightness
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them. • Close apps that increase battery consumption or that run in the background when not in use. • Delete unnecessary files or unused apps.
Once you’ve done this, try the following to avoid further overheats:
• Use Battery Saver mode
• Clean up your phone to remove junk files
• Reduce Wi-Fi, Bluetooth, and GPS use unless needed
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
