Original topic:

Youtube crashing on J7 (2016)

(Topic created on: 02-21-2020 06:18 PM)
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Nivedita7
Active Level 3
Options
Galaxy J
From the past few days youtube is not opening and is crashing with a titile "Youtube keeps stopping". No update available and data is also cleared from settings. Still the problem is persisting. Any help provided will be highly appreciated.
5 Comments
sangoldline
Active Level 6
Galaxy J
try this
clear data clear cache and open again
VishalH
Active Level 7
Galaxy J
tell in app feedback error report
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Samsung_Support4
Moderator
Moderator
Options
Galaxy J

Hi there,

 

Please perform the following steps to resolve the issue:

1- Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences and restart the device.

2- Settings > apps > You tube app > storage > clear cache > go back > force stop.

3- Clear the RAM memory of device (Settings > Device maintenance > Memory > Clean Now).

4- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

 

Regards,

Team Samsung Members

 

Galaxy J
I've Samsung Galaxy J7 2016 device. When I was Updated my Device to Nougat then I was got Secure Folder Feature with the Update. And then After OREO Update feature still persist but, after Last Update(Or after last 2 Updates) Secure Folder is not working and It show's that this feature is NO Longer Supported with your Device. But it's icon is still appear in Shortcut(Notification) panel. So Plz FIX it !!!!!!    For Samsung Galaxy J7 2016......


I've Attached Screenshots of an Error Msg....

See it and plz Solve it Quickly !!!!

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Sp8
Beginner Level 2
Galaxy J

Yes, it was right. Samething happening to my galaxy j7 dou hand set. As per the instruction, followed everything still remaining same. Solution!!! 

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