idigipreneuer
Beginner Level 2
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Galaxy J
After last update done in my Samsung Galaxy j8, My Phones Rear Camera is not taking clear pictures and as well blurry Videos .

Please Respond me its solution. 
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3 Comments
Anonymous
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Galaxy J
fog inside the camera.. share some photos
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Anonymous
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Galaxy J
once clear camera app data then try
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cs-member13
Active Level 10
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Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "camera" issue kindly follow the given below steps:

1. Reset the camera settings:- Tap on Camera > Settings > Reset settings > Tap on Reset.

2. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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