WTF is wrong with my phone

[AnuragKumar85]

Battery %age drop & rise constantly. But How??
Glitch in J5 Prime

[rup34]

how to solve this draining problem????

[rup34]

i am also facing the same issue bro

[admin_]

Thank you for reaching out to the Samsung community! We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Anonymous]

same problem here on j5 prime

[AbhiS66]

its a firmware problem.