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10-23-2020 09:52 AM in
Galaxy JI HAVE PURCHASED A WINGS TECHNO WIRELESS EARBUDS. I HAVE ATTEMPTED SEVERAL TIMES TO PAIR WITH MY SAMSUNG GALAXY J7 MAX . BUT IT DOES NOT . I AM HELPLESS . I DONOT KNOW WHAT TO DO. PLEASE HELP ME
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10-31-2020 12:07 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "Bluetooth connectivity" issue kindly follow the given below step:
>>Reset app preferences: Settings >Apps >Tap on More option or on three dots >Reset App Preferences.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support