Videos not playing properly on my Galaxy J7max phone

[AnandaKumarHS]

My Samsung J7 Max video get hanged while playing any video either via YouTube/FaceBook/whatsapp or playing video stored on phone since 2 month , I suspect it's happening due to recent security patch installed or after updating of new android version update.

 i clear all cache memory, even i reset the phone but the problem still occurs . I'm a working professional and i can't watch videos, friends whatsapp statuses and screen is like pause or slow motion video but sound continuously running.

Does anyone have any idea how this can be fixed or samsung service centre may fix the issue?

[ChandanMallick]

Update the Android system webview in playstore

[AnandaKumarHS]

Its upto date.. don't know what to do.

[ChandanMallick]

Go for clear cache partion once

[AnandaKumarHS]

Only 80mb cache have.

[abhi282000]

Same problem happening here

[ChandanMallick]

How did you carry wipe cache partion

[ChandanMallick]

This is to be done by recovery mode

[Kawsar4s]

Change your media player (Such as MX player, KM Player, VLC Player)

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support