Active Level 1
Hi
Can I get an update whether the J series will be receiving an update of the Samsung NEON?
Also, my phone (J7 Prime) gets heated quite faat, and it's battery life has significantly detoriated (3300mAH).
Someone pls suggest what to do.
4 Comments
Active Level 6
Android version??
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8.1.0
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I think urs will also get
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Active Level 9

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "battery drainage" issue kindly follow the given link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

And to resolve "overheating" issue kindly follow the given link:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

And as of now there is no update available regarding your device. So, whenever there will be any update of it you will be informed for the same.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

 
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