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07-02-2020 07:41 PM in
Galaxy J- Mark as New
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07-02-2020 09:25 PM in
Galaxy JSettings > Apps > Phone > Storage > Clear Cache
And let me know if it helps.
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07-03-2020 11:42 AM (Last edited 07-03-2020 11:42 AM ) in
Galaxy JThank you very much for your reply.
Unfortunately it did not help.
Same fault still pops up, when doing a call - I cannot operate the app. I have attached a Screenshot (although it is in German writing, sorry)
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07-03-2020 12:54 PM in
Galaxy JVerify that the SIM card is correctly installed and not damaged. Contact the carrier for assistance testing the SIM or for a replacement. If you have another active phone on the same network, you may be able to exchange SIM cards between the phones to test them.
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07-04-2020 12:47 AM in
Galaxy J- Mark as New
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07-05-2020 12:54 AM in
Galaxy JWell, yes, I took my wife's Smartphone and found it operating perfectly with my sim.
Vice versa her sim in my Smartphone with same fault as described.
Take care
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07-04-2020 12:55 AM in
Galaxy JMany Thanks again 😁
I will be back home tomorrow having access to my older Smartphone.
I will check the sim card with it and let you know.
Take care
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07-04-2020 08:18 AM in
Galaxy J(Switch off your phone. Press and hold, power button, home button and volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. Normally, this will not effect any personal data or settings.)
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07-04-2020 09:14 AM in
Galaxy JThank you very much for your reply and I will try that after breakfast.
I will let you know if this worked out well.
Take care
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07-05-2020 01:05 AM in
Galaxy JI followed your Instruction, but after wiping cache partition and reboot, the fault was still there 😪 Take care