VishalPathak
Active Level 4
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Galaxy J
Why is not allowed to me Software Update  Android 11 for Samsung Galaxy j8 plzz allowed me soon ..

My phone is not Working good..

I am waiting.

Plzz 
3 Comments
souravKhan
Expert Level 3
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Galaxy J
It will never get so waiting for it is meaningless.

According to Samsung update policy midrange devices get 2 major OS updates and J8 already completed its 2 major OS updates ( android 9 & 10 ) so it won't recieve any more OS updates.
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KevinJacobBiju
Active Level 8
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Galaxy J
Ok u wait nothing will happen. 2 major updates are already over.
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cs_member8
Active Level 6
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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