Thank you for being a part of Samsung community. We apologize for the inconvenience caused to you. We would like to offer some troubleshooting the steps to overcome the issue: 1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference. 2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings. 3) Navigate to Settings >> Apps >> Select the app >> Clear Cache. 4)Run the device in the safe mode. If issue still persists, KIndly provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/
