Original topic:

Screen Blackout

(Topic created on: 04-23-2020 07:54 AM)
269 Views
Jivesh2
Beginner Level 2
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Galaxy J

Sir

I am using samsung galaxy j2 pro since more than a year. But now i am facing a problem of screen blackout.  Screen goes black when phone is locked and do not resumesvon pressing power or lock button however it works after removing battery and starting phone but once it locks again the same problem occurs.  Please suggest me do resolve this issue

Thank you 

4 Comments
mikacathy
Active Level 3
Galaxy J
maybe it needs you to sell it out and buy new one🙂
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gsilverveilb
Active Level 6
Galaxy J
I thought there aren't any samsung phones with batteries that can't be remove anymore. 🤔 I hope your issue gets resolve. Goodluck.
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Samsung_specialist
Community Manager
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Galaxy J

Hey there,

This might be a software issue, so please visit the nearest service center to have it checked.

www.samsung.com/sa/support/servicelocation/.

Thank you

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Samsung_specialist
Community Manager
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Galaxy J

Hey there,

This might be a software issue, so please visit the nearest service center to have it checked.

www.samsung.com/sa/support/servicelocation/.

Thank you

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