Beginner Level 2

Sir

I am using samsung galaxy j2 pro since more than a year. But now i am facing a problem of screen blackout.  Screen goes black when phone is locked and do not resumesvon pressing power or lock button however it works after removing battery and starting phone but once it locks again the same problem occurs.  Please suggest me do resolve this issue

Thank you 

4 Comments
Active Level 3
maybe it needs you to sell it out and buy new one🙂
Reply
Loading...
Active Level 6
I thought there aren't any samsung phones with batteries that can't be remove anymore. 🤔 I hope your issue gets resolve. Goodluck.
Reply
Loading...
Community Manager

Hey there,

This might be a software issue, so please visit the nearest service center to have it checked.

www.samsung.com/sa/support/servicelocation/.

Thank you

Reply
Loading...
Community Manager

Hey there,

This might be a software issue, so please visit the nearest service center to have it checked.

www.samsung.com/sa/support/servicelocation/.

Thank you

Reply
Loading...