Active Level 1
After updating the phone the charging speed become slow Samsung must should look into this matter I don't know you guys are facing or not if you are facing so please comment Samsung must and should solve this problem.
5 Comments
Anonymous
Not applicable
s i also facing these issues
Reply
Loading...
Active Level 10
Can you share your device model. And also would meed to have a check at the charging rate.
You may use a 3rd party app Ampere to measure and share a screenshot. The root cause can identified on that.
Reply
Loading...
Samsung j8
Reply
Loading...
Can you share screenshots like this after installing this app. it's safe to use and please share screenshots above around 65% in both charging and charger disconnected situation.

http://goo.gl/ybA6Qx
Reply
Loading...
Active Level 7

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

Reply
Loading...