I am using galaxy j6 and it worked well since now but from tomorrow I am facing an issue, issue is that my phone randomly shows Samsung logo and got stuck there. And then I have to press and hold power key and volume down key to restart my device (because pressing and holding power key only doesn't work).
I have also tried safe mode, but it happens in safe mode too.
Please perform the below mentioned quick steps to resolve the hanging issue:-
1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Tap on Settings>Tap on General Management>Tap on Reset.
After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.
