Original topic:

Samsung j8 problem of camera app ,heating phone ,hanging issue

(Topic created on: 01-10-2020 07:41 PM)
sudeepkumar
Active Level 1
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Galaxy J
Facing problem of this Samsung  needs  to understand  the problem of phone provide update regularly  
2 Comments
abbasbhai
Active Level 2
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Galaxy J
scane phone in setting > device care > security
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Samsung_Support3
Moderator
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Galaxy J

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

1) Clear the Cache of the camera (setting>>apps>>camera>>storage>>clear data and cache).

2) Do the reset settings of the camera (camera>>setting>>reset setting).

To resolve the Heating issue please follow the troubleshooting steps provided in the given link: http://www.samsung.com/in/support/skp/faq/1119803

To resolve the hanging issue please follow below mentioned steps:

> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).

>Do the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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