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01-10-2020 07:41 PM in
Galaxy J- Mark as New
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01-11-2020 10:53 AM in
Galaxy J- Mark as New
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01-15-2020 12:46 PM in
Galaxy JHi there,
Please follow the below mentioned steps in order to resolve the issue:-
1) Clear the Cache of the camera (setting>>apps>>camera>>storage>>clear data and cache).
2) Do the reset settings of the camera (camera>>setting>>reset setting).
To resolve the Heating issue please follow the troubleshooting steps provided in the given link: http://www.samsung.com/in/support/skp/faq/1119803
To resolve the hanging issue please follow below mentioned steps:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).
>Do the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).
For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members