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11-06-2019 10:45 PM in
Galaxy J- Mark as New
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11-07-2019 10:00 AM in
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12-03-2019 11:34 AM in
Galaxy JHi there,
Please follow the below mentioned steps in order to resolve the touch issue:-
1) Perform Interactive checks through the Samsung Members app (Samsung Member> Get Help> Interactive checks->touch).
2) Run the device in Safe mode and check the issue
To resolve the battery issue please follow the troubleshooting steps provided in the given link: http://www.samsung.com/in/support/skp/faq/1101689
We can guide you further if the issue persists after performing the specified steps.
For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions)
Regards,
Team Samsung Members
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12-06-2019 10:32 PM in
Galaxy J