Samsung galaxy J7 - 6

[BittooIT]

My video player can't play any 4k videos why???
how can I fix it. please help me.

[m01s]

Samsung are not support 4k videos

[BittooIT]

Thanks

[s01gautam]

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[sarvesh2000]

because your phone's display resolution may be lower than 4k

[BittooIT]

Thanks

[BittooIT]

l used vlc but videos can't play properly.
Thanks

[admin_]

Thanks for being with Samsung and sharing your concern. We would like to inform you that your device video playing resolution is FHD (1920 x 1080)@60fps. So it is not compatible with 4K resolution. Also would like to tell you we have no confirmation about the third party application.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/