Original topic:

Samsung J7 Pro

(Topic created on: 10-21-2018 01:15 PM)
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satyamag20
Active Level 4
Options
Galaxy J
I am a samsung j7 pro user and everytime after 15 20 mins it shows a sign of sound in the middle of the screen i dont know why and my mobile stops working for that 2 sec..
Is anyone else facing the same problem??
4 Comments
naddy123
Active Level 6
Galaxy J
that's strange🤔🤔
AyushRaj
Active Level 4
Galaxy J
Dont worry it's a software problem..update your phone from samsung authorised service centre after that the problem will be sorted out.
Shiv9564
Expert Level 5
Galaxy J
Try factory data reset if problem continues go to service centre.
admin_
Expert Level 5
Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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