satyamag20
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10-21-2018 01:15 PM in
Galaxy J
4 Comments
naddy123
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10-21-2018 01:18 PM in
Galaxy J
that's strange🤔🤔
AyushRaj
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10-21-2018 01:37 PM in
Galaxy J
Dont worry it's a software problem..update your phone from samsung authorised service centre after that the problem will be sorted out.
Shiv9564
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10-21-2018 01:50 PM in
Galaxy J
Try factory data reset if problem continues go to service centre.
admin_
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11-02-2018 09:36 AM in
Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/