Samsung J7 Prime - Network issues

[CAManoj]

Anyone using Samsung J7 Prime device and is facing with network issues with any network provider. I am facing a lot, when I contacted with network provider they insisted me on change the device and check it...

I am facing issues with Airtel, Jio and idea

anyone facing the same....

is there any solution.

[SumanGhosh]

conference call disconnect issue

[AnmolUpadhyay]

yes I found

[gurjarboy]

same problem

[AnmolUpadhyay]

same problem

[thelegend]

same

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/