SurajRao7405223344
Active Level 1
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Galaxy J
we are unable to unlock fingerprint lock
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3 Comments
Nishitkohli
Expert Level 3
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Galaxy J
reinsert fingerprints
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IKRKTechnologyImran
Active Level 4
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Galaxy J
#ImranKhan
#SAMSUNG
#GiveJ7PrimeOreoSAMSUNGThanks
Is software problem not a big issue so to wait sometime New update on galaxy j7 prime
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admin_
Expert Level 5
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Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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