Active Level 2
My phone is very slow
3 Comments
Active Level 7

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern. Kindly follow the below mentioned step to improve the performance of the device:

 

  1. Space availability (Storage & Internal memory): To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.
  2. Clear cache memory of a particular application: Settings>Apps>Select particular app (e.g. Samsung Internet)>Storage>Clear Cache

For more information about hanging related issue, you can also follow below mentioned link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, register your concern in Samsung Members Application (Samsung Members App Get help> Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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Active Level 3
Yes, it's because we aren't getting updates for last six months or upgrading to pie..
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Active Level 3
Is there any way to clear cache file automatically by hand set itself?
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