BSA
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10-13-2018 12:12 PM in
Galaxy J
After today update mobile network not working. Please help
5 Comments
YRSS
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10-13-2018 12:45 PM in
Galaxy J
contact to Samsung
Shiv9564
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10-13-2018 12:46 PM in
Galaxy J
restart your device. If it doesn't work then try factory data reset.
DjSubha
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10-13-2018 12:57 PM in
Galaxy J
factory reset your j6
isharasandaruwa n
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10-13-2018 07:57 PM in
Galaxy J
go to network setting and change to 3g after then change again to 4g network. then its working. sometime it's happening me too
admin_
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10-21-2018 11:28 AM in
Galaxy J
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue;
- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/