shivamsood
Active Level 1
Options
Galaxy J
It has been a long time that J6 hasn't received any update. J6 has got it's last update in october 2019 but now it's January 2020 i.e., it has been 3 months and J6 hasn't received any update. Please send any update to remove its lags such as quick battery drainage and the device seems to be slower than usual so please try to improve these lags and send a update to remove these problems in the device.
2 Comments
Anonymous
Not applicable
Options
Galaxy J
I can understand, but no body can say when J6 is going to get the next update. You'll simply have to wait for that.
0 Likes
Reply
Samsung_Support2
Active Level 8
Options
Galaxy J

Hi there,


To resolve the issue please follow the troubleshooting steps provided in the given link:
For Battery Drainage:
http://www.samsung.com/in/support/skp/faq/1101689

For Hanging Issue please perform below steps:

1.Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).
2.Stop the background running app (Tap on the left soft key and close all the running apps).
3.Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,
Team Samsung Members

0 Likes
Reply