VishalPathak
Active Level 4
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Galaxy J
Dear Samsung why you are not provide me software update till 1 June to 18 November.

My phone is not working properly without update please provide me new update for Galaxy j8 mobile phone soon...

Why you are not provide Android 11 update for J series.

You think j series customer is not your customers only other series your customers so you provide them 11 and 12 update ....
5 Comments
Edwin7878
Expert Level 5
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Galaxy J
Bro u got enough updates that promised to give ..
And now ur phone is on biannual update list ..
So u will get only 2 updates a year ..
It's not about series or anything to get android11 and 12 ..
U got 2 major os update that samsung promised , samsung promised to give 2 major os to other series phones too ,so they will get ..

so about android updates no more updates..
U will get security patches ..

Also if ur phone is not working properly then take all ur data backuped and factory reset the device ..
It's an old device and factory reseting may help if the problem is with software ...
cs-member13
Expert Level 3
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Galaxy J

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern.Over the past year or so, Samsung has upped its software update game. Last year the company declared that it would provide three years of Android updates to all flagships from 2019 and later

 

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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KIDNEPAR
Active Level 6
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Galaxy J
You are right bro I am also use j8
NAHID134
Active Level 1
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Galaxy J
I slso
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KIDNEPAR
Active Level 6
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Galaxy J
18k ka phone hai but good lock ap work nhi karti hai aur others ap be