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Active Level 3
hi I'm Ajay I am using my Samsung Galaxy j7 Prime device about 8 months ago so I have problem in networking while I am using 3G /4g .. internet so its lagging too much & it doesn't run fast it's only runs under 100 KB in indoor condition with full network in outdoor condition its run under 500 KB so please do something about this network problem and same other devices in Indoor condition I am using same mobile network so its run faster and it's Run over 500 KB and under 2 mbps so please do something about this network problem that I am facing
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Active Level 7
try to reset network setting go to settings and reset network setting.
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Expert Level 5
"Thanks for being with Samsung and for sharing your Concern.

Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-

1) Ensure that network frequency of your device should be selected on Auto-mode.

Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).

2) Search for the Network Manually by the steps as mentioned:

Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.

3) You may check by exchanging the SIM in SIM slots.

4) Insert different SIM card in your mobile and check if the issue is resolved or not.

If still issue persists then we would suggest you to once contact with your service provider.


Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/"
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