Original topic:

Samsung Galaxy j6 Android 10 Update

(Topic created on: 04-14-2020 04:46 PM)
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SnehashisRoy
Active Level 2
Options
Galaxy J
Hello Samsung, I am user of J6 device so after Using so long time i have seen so much Bugs

Example 1: Automatically Switch Off And then Lights on

Example2: Too much Lagging issues Although my device's internal storage Free 80%


Eample3: Camera Quality Using Default App 
1 Comment
cs_member9
Active Level 7
Galaxy J

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

1.Check device in safe mode: Enter safe mode:  Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon. Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

 

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (Attach when the issue occurs within first 15 minutes of the occurrence of the issue):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support