Samsung Galaxy J8 charging problem

[TapashiRoy]

I have been facing charging problem with Samsung Galaxy J8 for the last device 4-5 days. I had installed latest Android 10 update about a week ago. After that, this problem started. The battery is charging 1% in 5 minutes. Contacted the customer care through WhatsApp Chat support, as per the said steps, I put the device into Safe Mode and then exited Safe Mode but no change in performance at all.

[pradeepky]

There might be some problem with your charging cable...

[pradeepky]

please try another data cable just to check whether it is issue in phone or cable

[adminkiller]

yes I my is like that updating ui 2.5

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Uday mandali]

My mobail same problem update after charging problem