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Beginner Level 2
In j7 pro  and À50 both phones after software update I have a problem on WiFi and hotspot connective problem 
4 Comments
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Active Level 6
reset network settings
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Active Level 7
did J7 pro receive software Update
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Active Level 4
is J7 Pro got update
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Active Level 8

Hi there,

 

Please perform the following steps:
>Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->wi fi ).
> Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.

>Reset network settings (Scroll down notification panel >Settings >General Management >Reset >Reset network settings).
>Once try to connect with any other router.
For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,
Team Samsung Members

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