Original topic:

SMART phone

(Topic created on: 01-02-2020 10:53 AM)
73 Views
SathishNitesh
Beginner Level 2
Options
Galaxy J
In j7 pro  and À50 both phones after software update I have a problem on WiFi and hotspot connective problem 
4 Comments
niiaz
Active Level 6
Galaxy J
reset network settings
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prasad66
Active Level 7
Galaxy J
did J7 pro receive software Update
MiteshSharma
Active Level 5
Galaxy J
is J7 Pro got update
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Galaxy J

Hi there,

 

Please perform the following steps:
>Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->wi fi ).
> Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.

>Reset network settings (Scroll down notification panel >Settings >General Management >Reset >Reset network settings).
>Once try to connect with any other router.
For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,
Team Samsung Members

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