RajeshKumar21
Active Level 9
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Galaxy J

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SAMSUNG PASS IS NOT WORKING OR OPENING  IN MY PHONE J7PRIME2  
WHAT KIND OF PROBLEM IS THIS ?  

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Emmanuel_J12
Moderator
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Galaxy J

Hi Rajesh, please turn out to the feedback section for help.

 

Kindly follow the steps as below to report an error on the feedback section.

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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