Samsung_tBPPA8Y
Beginner Level 3
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Galaxy J

my J7 pro is strucked, it's frozed in the start up logo. I tried force restart but no use its not working. and also when I plug in to charge it automatically gets switched on and freeze in the start up logo. please help me what can I do?

 

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3 Comments
RajeshKumar21
Expert Level 2
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Galaxy J
VISIT SAMSUNG SERVICE CENTER AND REINSTALL FIRMWARE (OS SOFTWARE)
[ IN THIS ALL DATA WILL BE TRASHED/ DELETED ]
Samsung_tBPPA8Y
Beginner Level 3
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Galaxy J

i gave it to a shop but they said it's not getting flash. what else to do?

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Samsung_Support2
Expert Level 1
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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