ankey
Beginner Level 2
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09-09-2017 11:12 AM in
Galaxy J
when power saving mode is enable and i connect the charger to device then within a min device is not showing the charging status, Battery icon also not showing the charging and screen lock also not show the charging status and when I go to the Setting > About Phone > Battery Information, here also same problem it shows, BATTERY STATUS : NOT CHARGING.
when i disable the POWER SAVING mode every thing is fine when i charging my phone, its shows Charging Status.
when i disable the POWER SAVING mode every thing is fine when i charging my phone, its shows Charging Status.
4 Comments
MaverickSumit
Active Level 9
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09-09-2017 04:29 PM in
Galaxy J
It is a bug, as you have reported it, they will fix it in next update
ankey
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09-09-2017 04:35 PM in
Galaxy J
how i will report this bug..? plz give me the suggestion, i dont know to report.
admin_
Expert Level 5
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09-10-2017 11:02 AM in
Galaxy J
Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
ankey
Beginner Level 2
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09-12-2017 12:52 AM in
Galaxy J
Reset the phone will erase the log data or not....?
because I was call in Samsung c c for this problem, they will advise me to reset the phone... and I am done it.
anyways I will send the error report..
because I was call in Samsung c c for this problem, they will advise me to reset the phone... and I am done it.
anyways I will send the error report..