Original topic:

Network gone

(Topic created on: 08-01-2020 11:27 PM)
310 Views
Gaurav77
Active Level 10
Options
Galaxy J
When i receive call/dial from jio sim the network suddenly gone in jio sim as well as in other sim too. 
I have set everything to jio sim i.e. call /message/ data. 

9 Comments
Abhayjoshi
Active Level 4
Galaxy J
go to customer service store ...
0 Likes
Ehsank
Expert Level 5
Galaxy J
this happened always
or frequently or sometimes?
0 Likes
Gaurav77
Active Level 10
Galaxy J
from today
0 Likes
Ehsank
Expert Level 5
Galaxy J
so wait brother may be some arror occured
did you set network at auto 4g/3g/2g
0 Likes
Gaurav77
Active Level 10
Galaxy J
yes
0 Likes
Ehsank
Expert Level 5
Galaxy J
if this kind of things happen do one thing to get solve
on the flight mode and off after few second
0 Likes
Gaurav77
Active Level 10
Galaxy J
i tried but not solved the problem
0 Likes
Ehsank
Expert Level 5
Galaxy J
then after only one option eject and insert again
0 Likes
cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes