Original topic:

My samsung Galaxy j7 max smartphone I am watching videos not working properly

(Topic created on: 09-01-2021 11:06 AM)
Active Level 1
Galaxy J
Videos working slowly running my phone no videos not play normal playing pls solve the problem 
Active Level 6
Galaxy J
Your smartphone has become 4+ year old.
So it will work slow

So its right time to change device with new.

I will suggest to go for Galaxy A52 if you have budget or else go for other brands.

Still if you want to buy midrange samsung mobile then atleast take 6 GB RAM varient
Active Level 8
Galaxy J
Siva . .
Try to delete unwanted items from your mobile. Even whatsapp takes so much space from internal storage so first of all delete from files app . Buy new SD card from online store and move the files to SD storage and you can move some apps it will very helpful for you. Am using 128 class 10 memory card . .
Not applicable
Galaxy J
Try clear data and cache of Video Player from Settings> Apps> Show system apps
Active Level 8
Galaxy J
Check out this how much occupied by whatsapp. . 20210901_114944.jpgScreenshot_20210901-114732_My Files_74605.jpg
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/ 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support