My phone keeps deleting " obb " path with all files!

[yacineR]

Well... i will talk directly, when i start using this phone i felt happy, because it is so fast, and it is able to run many powerful games, but... something wrong with it, it keeps deleting my all games files which is located on " obb " path, i tried to solve that problem but i have failed, i hope someone can give me solution or maybe Samsung company will notice that problem and fix as soon as possible.
NOTES:
   *  My phone model:
          Samsung Galaxy J7 Duo.
   * I had this problem on Samsung Galaxy j7 Neo too.

[parikshitrode]

Idk

[Vaishu24]

i hope factory reset might help you

[yacineR]

i tried factory reset many times but nothing is work, i am really confusing about that

[Vaishu24]

yup then final thing is visit the nearest samsung service center.. they will re install the software..it might help u

[yacineR]

the problem is there is no near Samsung service center here😒

[Anonymous]

wtf u delete obb file...obb file file mean additional file from game or any app...i mean if u download asphalt 9 so app is only about 90 mb and other 1.60 gb file will be store on obb folder so that mean additional file from game or app lol

[yacineR]

hahaha exactly on asphalt 9, Gangstar 4, Asphalt Xtreme and NFS no limit 😒 i just keep downloading it after it deleted, i think i have to buy hard drive and put all obb file on it, just in case

[Anonymous]

if u know than whu u ask than

[yacineR]

i need solution