Lock screen stories has stopped

[RiniRalte]

My j7 prime has been facing this display uncontrollably. How do i stop it can anyone help me please

[pankajur]

https://youtu.be/QGCx7QkzdcQ

[kartikcooll]

👍

[moutuli]

try factory reset. or contact nearest Samsung service centre

[admin_]

Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Samsung_pJ1D3jg]

Hi, I am also facing the same issue in my Samsung On Max from today. I sent the feedback also. Please let me know how to resolve this.